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FME Campus Presentations

FME Integrates Richmond Hill’s 311 Call Center and Operations Work

Date

Monday, April 9, 2018

Presenters

Todd Lewis

Co-Presenters

Asher Jaffri

Presenter Company

Spatial DNA Informatics Inc.

City

Toronto

Location

canada

Event

FME World Tour 2018

Session Type

Partner

Industry

Government (Local)

Presentation Details

The Town of Richmond Hill acquired a new call center management solution - built on Salesforce.com - supporting their 311 citizen request management and response. Our presentation will focus on the role FME Server played as an enterprise services bus (ESB) / integration platform for enabling enterprise messaging between the Town's CRM, work management, and GIS systems.

The new integrated 311 solution was delivered in 5-months from the project start date, and delivers real-value; connecting our citizen with front-line staff; seamlessly tracking cases/request, and creating work-orders in Maximo (the work management system). The Town's Operations staff (Maximo users) rely on the information being transported by FME from Salesforce to complete work-orders and provide real-time updates/comments to Access Richmond Hill and the citizen.

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