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Alberta Health Services maintains emergency response data accuracy with FME

Alberta Health Services has significantly improved the accuracy and efficiency of their emergency dispatch maps with FME. By automating data validation, AHS ensures that every 911 call is supported by the most reliable and up-to-date information, reducing response times and enhancing lifesaving efforts across the province.
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Critical data for critical care

Alberta Health Services (AHS) serves over 4 million people across Alberta and neighbouring provinces. Their mission to provide timely and efficient healthcare is significantly supported by updated, reliable dispatch maps for 911 calls—a mission made possible by the FME platform.

Before using FME, AHS faced the critical challenge in managing system data standards. Their main issue was discovering data inaccuracies during the map load process used for dispatching, which often revealed thousands of errors. Addressing these inaccuracies delayed the map updating process by a month as the team manually corrected errors, creating a significant bottleneck.

With FME, AHS changed how they handle data. By setting specific business rules for data validation, FME now automatically verifies data standards daily. This proactive approach allows the team to promptly identify and correct errors daily, well before they impact the map loading process.

The map load process is now seamless and much faster, without the previous delays due to error corrections. With reliable data in hand, dispatch maps are accurate and updated, facilitating quicker response times to emergency calls.

“FME is one of the most reliable applications I’ve ever used. I would most definitely suggest FME to people if they are looking for a solution for their data.”
Julia Rozema
GIS Coordinator, Alberta Health Services
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